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Go to the shopOrders
Q1: How many days should I expect for shipping?
A1: Shipping time varies by destination and order type. For retail orders (Shop), standard shipping takes 5-14 business days to most countries; expedited shipping (FedEx/UPS/DHL) takes 2-4 business days. For custom bulk orders, shipping time is 7-15 business days after production is completed.
Q3: When will my order ship?
A3: For retail orders (in-stock products), we ship within 1-2 business days after payment confirmation. For custom orders, shipping time depends on production lead time: MOQ orders take 30 days to produce, and then shipping is arranged immediately. You will receive a shipping notification with tracking number once your order is dispatched.
Q5: How can I track my order?
A5: Once your order is shipped, we will send a tracking number to your registered email address. You can also track your order by visiting the "Track Order" page in the Support menu, entering your order number and email address to view real-time shipping status.
Q7: What shipping carriers do you use?
A7: We use reliable international carriers, including FedEx, UPS, TNT, DHL, and local postal services. For bulk custom orders, we can also use your designated carrier account if you provide it.
Q2: Do you ship to international destinations?
A2: Yes, we ship to all major international destinations worldwide, including North America, Europe, Australia, Asia, and more.
Q4: What if there is something wrong with my product?
A4: If you receive a damaged, defective, or incorrect product, please contact our support team within 7 business days of receipt. Provide clear photos/videos of the issue, your order number, and product details. We will verify the problem and offer a free replacement, full refund, or repair service, depending on the situation.
Q6: Can I change or cancel my order after placing it?
A6: For retail orders, you can change or cancel your order within 12 hours of placing it (before it is processed). For custom orders, changes or cancellations are only allowed before the design confirmation and production start; once production begins, changes/cancellations may incur a partial fee.
Q8: Are there any shipping fees or customs duties?
A8: Shipping fees are calculated based on order weight, destination, and shipping method, displayed at checkout. Customs duties and taxes are the responsibility of the recipient, as they vary by country/region. We can provide commercial invoices to help with customs clearance.
Custom Products
Q1: Can I preview my design before production?
A1: Yes. We provide a free digital mockup for your review and approval before starting mass production. Our design team will create 2D/3D drawings based on your artwork or requirements, and we will revise the mockup until you are fully satisfied.
Q5: What is the minimum order quantity (MOQ) for custom products?
A5: Our MOQ for custom products is flexible and negotiable. For simple logo printing on existing products, the MOQ is usually 50 units; for fully custom shapes, colors, or designs, the MOQ may be higher. Contact our custom team for a personalized quote based on your needs.
Q7: Can I get a custom sample before placing a bulk order?
A7: Yes. We provide custom samples for a small fee, which is refundable when your bulk order reaches a certain quantity. Custom samples take 5-7 business days to produce, and shipping takes an additional 7-14 days.
Q2: Is my artwork safe and confidential?
A2: Yes. All uploaded files are stored securely and will not be shared with third parties without your permission. We are professional in OEM/ODM projects and can sign a Non-Disclosure Agreement (NDA) to further protect your designs and intellectual property.
Q4: What custom options do you offer?
A4: We offer a wide range of custom options, including surface finish (matte, glossy, metallic), lid type, color, shape, logo printing (screen printing, laser engraving, heat transfer), packaging, and even custom product shapes for bulk orders.
Q6: How long does custom production take?
A6: Custom production time depends on the complexity of your design and order quantity. For standard custom orders (logo printing, color customization), production takes 15-20 business days; for complex custom designs (new molds, unique shapes), production takes 30-60 business days.
Q8: Can I mix different colors or designs in a single custom order?
A8: Yes, you can mix different colors, logo designs, or product styles in a single bulk custom order, as long as the total quantity meets the MOQ. Please specify your mixing requirements in your custom inquiry, and our team will confirm feasibility.
Company
Q1: Are your products BPA-free?
A1: Yes. All our drinkware is made with food-grade, BPA-free materials, meeting FDA safety standards. We use 304/316 stainless steel, BPA-free Tritan, PP, and PET materials, all of which undergo strict testing to ensure safety for daily use.
Q3:Do you provide product testing reports for your drinkware?
A3: Yes. We can provide detailed product testing reports upon request. All our drinkware undergoes strict safety and quality testing, including material safety, leak-proof performance, and insulation testing (for insulated products), to ensure they meet international standards and your specific requirements.
Q5: Do your products have any certifications?
A5: Yes. Our products meet international safety standards and hold various authoritative certifications, including BSCI, FDA, SGS, GSV, LFGB, Rosh, BPA free, and Bureau Veritas. These certifications ensure our products are safe, high-quality, and fully compliant with European and American regulations for drinkware.
Q7: How long have you been in the drinkware manufacturing industry?
A7: We have over 20 years of experience in manufacturing and customizing all types of drinkware. As one of the best water bottle manufacturers in China, we have established stable relationships with international brand owners and large supermarkets worldwide.
Q2: Do you offer wholesale or bulk pricing?
A2: Yes. We provide custom pricing for orders with flexible MOQ. The more units you order, the lower the unit price. Please contact our wholesale team with your order quantity, product type, and custom requirements for a detailed quote.
Q4: What quality control measures do you have?
A4: We have a strict quality control process with more than 20 professional quality inspectors. Every product undergoes multiple inspections, including material testing, production process checks, leak testing, insulation testing, and final appearance inspection, to ensure no defects before shipping.
Q6: Do you offer OEM/ODM services?
A6: Yes. We have rich experience in OEM and ODM services, with an R&D team that creates over 450 new product design solutions every year. We can customize every aspect of the product, from design and material to packaging, to meet your brand’s unique needs.
Q8: Can I visit your factory or take a virtual tour?
A8: Yes. We offer a virtual factory tour (VR) on our website, allowing you to view our production lines, workshops, and quality control processes online. If you are in China, you are also welcome to visit our factory in person by appointment.
Returns & Warranty
Q1: What is your return policy?
A1: We accept returns for retail orders within 30 days of receipt, provided the product is unused, undamaged, and in its original packaging. Custom orders are non-returnable unless they are defective or do not match the confirmed design (verified by our team).
Q3: Who pays for return shipping?
A3: If the return is due to a defective, damaged, or incorrect product (our fault), we will cover the return shipping cost. If the return is due to personal preference (e.g., changed mind), the customer is responsible for the return shipping cost.
Q5: What is your product warranty policy?
A5: We offer a 1-year warranty on all retail and custom drinkware products. The warranty covers manufacturing defects, leaks, and insulation issues (for insulated products). Normal wear and tear, accidental damage, or improper use are not covered.
Q7: Can I get a replacement for a defective custom product?
A7: Yes. If your custom product is defective or does not match the confirmed design, we will provide a free replacement. We may request the defective product to be returned for inspection, and we will cover all shipping costs related to the replacement.
Q2: How do I initiate a return?
A2: To initiate a return, contact our support team with your order number, photos/videos of the product, and a detailed description of the reason for return. Our team will review your request and provide a return authorization (RA) number and return address. Please ship the product back with the RA number clearly marked.
Q4: How long does it take to process a refund?
A4: Once we receive and inspect the returned product (usually 3-5 business days), we will process your refund within 5-7 business days. The refund will be credited to your original payment method, and you will receive a refund confirmation email.
Q6: How do I claim a warranty?
A6: To claim a warranty, contact our support team with your order number, photos/videos of the issue, and proof of purchase. Our team will verify the issue and offer a free replacement, repair, or partial refund, depending on the warranty terms.
Q8: Is the warranty valid for custom products?
A8: Yes, the 1-year warranty applies to custom products as well, covering manufacturing defects, leaks, and insulation issues. However, the warranty does not cover issues caused by custom design errors (e.g., incorrect logo size, color) that were approved by you before production.
